Charming Bros, Lda (owner of the website greenvillageres.com) is committed to protecting the privacy of its Customers when using its products and services, as well as when using the Web. Users are given the possibility to browse most of the Charming Bros website without needing to provide personal information. However, data collection is necessary to formalise the accommodation booking.

This Privacy Statement and Personal Data Processing Policy helps you understand how we collect, use and protect your personal data when you visit our websites and when you generally use our products.

By providing your personal data, the Customer acknowledges and consents to their processing in accordance with this Privacy Statement and Personal Data Processing Policy and with the rules and principles set out in the respective terms and conditions of the services used. In this regard and concerning the processing of personal data, the Customer should read this Privacy Statement together with the General Terms and Conditions of Sale that regulate the offering of the various products and services of Charming Bros.

Should we intend to make any changes to this Statement, we will post such changes on this page so that you can review the type of information we collect and how we use it.

Data collected and generated by the Charming Bros network or systems

Normally, the personal data collected is limited to name, address, telephone number, email address and tax identification number, though other necessary data may be collected. This data is processed automatically, in compliance with applicable legislation and the conditions defined by the National Data Protection Commission (CNPD), and is requested at the time of booking formalisation.

When is personal data collected and generated?

In general, personal data is requested when the Customer makes a booking at our Villa.

Purpose of personal data collection

As a rule, the personal data collected from Customers is intended for the provision and billing of Services/Products, for information, marketing or telemarketing activities by Charming Bros, as well as for the inclusion of the Customer on subscriber lists.

Data controller

The data controller is Charming Bros.

Subcontractors, communication and transfer of personal data

Personal data may, under the terms and conditions legally defined, be shared and communicated to other companies we represent in the Portuguese market. Personal data may also be made available to courts and other competent authorities, in strict compliance with the provisions of the law, namely when necessary for the resolution of disputes related to billing and for activities related to the protection of public safety, state defence and security, and the prevention, investigation or detection of criminal offences.

We may also engage subcontractors for the hosting and management of our computer systems and equipment, under the terms permitted by the legislation governing personal data processing, these entities being obliged to maintain confidentiality and ensure the security of our company’s Customer data.

Personal data retention period

Your personal data is retained only for the period of time necessary for the provision of the service or product, or for the fulfilment of Charming Bros’ legal obligations.

Personal data security

Ensuring the confidentiality and security of Customer data is a permanent concern of Charming Bros. Charming Bros has appointed a Data Processing Officer, who monitors and implements compliance with this Privacy Policy. Charming Bros is committed to respecting the legislation on the protection of Customer data privacy and to processing such data only for the purposes for which it was collected.

Data processing policy

By providing your contact details, you are accepting the following data processing policy: the data collected is processed by Charming Bros, headquartered in V. N. Gaia, and is intended to enable subsequent contact for information, marketing campaigns, eligibility and subscription to Charming Bros services. The holder of the collected data has the right of access, rectification and objection to the use of the same through the address: info@greenvillageres.com